Vistage Worldwide, Inc., Help Desk Technician (Contract)
Sep. 2025 - Dec. 2025
Provide technical support for Microsoft 365, Outlook, Windows 11 migrations, VPN connectivity, application errors, system updates, and audiovisual equipment via phone, email, remote desktop, or in person
Deliver high-touch support to executives and staff, resolving email, calendar, password, and phishing-related issues while maintaining proactive communication and personalized assistance
Monitor individual computer performance, troubleshoot hardware and software issues, and ensure applications and systems function optimally
Track and manage support requests using Salesforce, create user-focused documentation for recurring technical issues, and collaborate with cross-functional teams to ensure efficient incident resolution
Conduct application security reviews using OWASP ASVS standards
Participate in vulnerability analysis and entitlement reviews within a cloud-based environment
Perform user acceptance testing and usability evaluations to improve security workflows
Use Jira to create tickets as well as user stories based on security and UI/UX findings
Collaborate with team on access control improvements and parameterized testing
Analyze authentication processes and support identity and access management evaluations
Systim Technology Partners, Help Desk Intern
June 2024 - Aug. 2024
Resolved help desk tickets involving network anomalies and access issues
Analyzed suspicious IP addresses and online activity to identify threats
Documented customer cases, including technical issues and detailed resolutions
Gained exposure to endpoint security and incident response procedures
EDUCATION/EXTRACIRRICULAR
Computer Science @ San Diego State University
Aug. 2023 - Present (Cumulative GPA: 3.5)
Cyber Defense Team Member
Aug. 2024 - Present
Compete in collegiate cybersecurity competitions focused on cryptography, forensics, and network security
Attend lectures regarding risk modeling, security vulnerabilities, security best practices, data privacy, attack methods, and networking
App Development Club Member
Jan. 2025 - May. 2025
Develop applications (e.g., Used TypeScript to create a weather app in ReactNative)
PERSONAL DEVELOPMENT
UNIX/Linux System Administration Project
Installed Linux/UNIX operating systems on virtual machines (VMWare), added user accounts, backed up and restored user files, added network capabilities, and created servers